A medical courier SLA should spell out exactly what happens on a normal day and what happens when something goes wrong. Too many service agreements cover pricing and pickup times but stay vague on accountability — which is exactly where problems show up later.
Pickup and delivery windows, stated specifically
“Same-day delivery” isn’t a commitment on its own. A real SLA states pickup windows, delivery windows, and what counts as on-time for each service level your facility uses — STAT, scheduled, and routine.
Temperature and handling requirements
If any specimens require temperature-controlled transport, the SLA should name the required range, how it’s monitored, and what documentation you receive with each delivery.
What the agreement should cover
- Service levels defined. STAT, scheduled, and routine service with specific time commitments for each.
- Chain-of-custody documentation. What’s provided, how often, and in what format.
- Missed-window escalation. Who gets notified and how quickly if a pickup or delivery is running late.
- Driver qualifications. Background checks, training, and whether drivers are employees or subcontractors.
Reviewing your current courier agreement
Red Fox Medical Courier can walk through what your current SLA does and doesn’t cover. Request a quote to compare.
Related reading: what to ask a medical courier before signing a contract.